How To Raise An Issue With Us…
We hope that you and your child will enjoy your experience at our school. However from time to time you may have concerns you wish to raise with us or feel that you need to make a formal complaint.
Comments and Concerns.
We encourage you to approach your child’s Class Teacher with any concerns about their experience or progress in the classroom. If there is something you are not happy about, or you don’t understand why we are doing something in a particular way, please come in and discuss it with the Class Teacher or other appropriate member of staff, such as special (educational) needs and disability coordinator (SENDCo). We know that it can feel uncomfortable to question or challenge but we ask that you be open with us so that we can explain situations or put matters right. Most issues can be resolved quickly and without stress once the teacher is aware of the bigger picture – please approach them as soon as you can if you have any questions at all. They will be more than happy to find a time to meet you and discuss any issues.
If, after speaking with your Class Teacher, you feel that you wish to pursue matters further or if you have concerns about wider school matters, please do not hesitate to contact Mr Fry. You can make an appointment in person, or by telephone if easier, so that you can discuss your concerns. Alternatively you can write to us or email with any questions.
We hope that we can resolve your concerns, but sometimes this is not possible in which case please see below for details on how to make a formal complaint.
How to Make a Formal Complaint
If you are not satisfied with the response from the school you can make a formal complaint. We will ask you to follow the instructions in complaints policy found below: